Frequently Asked Questions
Everything you need to know about your Ethnasia shopping experience.
What materials are used in Ethnasia jewelry?
We pride ourselves on using high-quality, ethically sourced materials. Our collections primarily feature 925 sterling silver, 18k gold plating, and natural gemstones to ensure longevity and a premium finish.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your products handmade?
Yes, many of our signature pieces are handcrafted by skilled artisans. This ensures that every item has a unique character and meets our strict quality standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.